Product Exchange Policy

  • Currently, products purchased from online are not allowed in any cases
  • In case of wrong shipping, damaged products caused by the manufacturer or damaged products caused by shipping; product exchange can be requested within 14 days after receiving. Contact [email protected] along with your order number.
  • All rights of condition change are reserved without notice

Return Policy

  • Discounted products are not returnable unless stated otherwise
  • Items must be in original condition; unwashed and unworn. Items must have all tags attached.
  • Return request must be initiated within 14 days after receiving. Contact [email protected] along with your order number.
  • All rights of condition change are reserved without notice

Return Steps

  • Contact [email protected] along with your order number, returned item model and in case of cash on delivery, your bank account.
  • Our staff will contact you to collect returned items.

Refund Conditions

  • When an order is returned or cancelled by the system
  • Refund is made according to the payment method. For cash on delivery, please inform your bank account number in the return request email.
  • Refund begins after items are returned to the warehouse and product quality is approved.

Estimated time of refund as follows,

Credit/ debit card: 30-45 business days after returned items are received and approved.*

Cash on delivery: 15-30 business days after returned items are received and approved.**


* Remark: the actual time of refund depends on each bank payment bills

**If refund is not made within the specified time, please contact your bank or contact [email protected] or call 02-790-4000 ext. 4444 (Monday – Friday, 10 am – 4 pm)